Contact Us
We’re a real team, and we’re here when you need us. Whether you have a question about your order, a product, or just need some guidance on which recovery tool is right for you — don’t hesitate to reach out.
Get in Touch
Email: support@shopvelorawellness.com
Support Hours: Monday – Sunday
Response Time: Typically within 24–48 business hours
We read every message personally. You won’t get a bot reply or a ticket number with no follow-up. If you’ve emailed us, a real person will respond.
What We Can Help With
- Order status and tracking questions
- Product questions and recommendations
- Returns, exchanges, and guarantee requests
- Warranty claims
- Anything else — just ask
Before You Email
You might find a quick answer in one of these resources:
We appreciate your patience and look forward to helping you.