Returns & 30-Day Guarantee
We want you to feel completely confident when you try a Velora product. If it doesn’t work for you — for any reason — we’ll make it right.
Our 30-Day Satisfaction Guarantee
Every Velora order is covered by a 30-day satisfaction guarantee. If you’re not happy with your purchase within 30 days of receiving it, simply contact our support team and we’ll work with you to find the best resolution.
We don’t believe in making returns difficult or stressful. Recovery is supposed to make your life easier — and so should your experience with us.
Possible Resolutions
Depending on your situation, we can offer:
- Replacement product — if your item arrives damaged or defective
- Store credit — to use toward any future Velora purchase
- Partial refund — if you had a mixed experience
- Full refund — if the product simply wasn’t right for you
Eligibility
To qualify for our guarantee:
- Your request must be submitted within 30 days of delivery
- The product must have been used under normal personal-use conditions
- The item must not have been intentionally damaged, misused, or modified
How to Request a Return or Resolution
Simply email us at support@shopvelorawellness.com with:
- Your order number
- A brief description of the issue
- A photo if the item arrived damaged
Our support team typically responds within 24–48 business hours, Monday through Friday. We’re real people, and we’re here to help.
A Note on Shipping
Return shipping instructions will be provided by our support team based on your specific situation. We assess each case individually to make the process as straightforward as possible for you.